Technical Services
Barberan distinguishes itself by offering a solid and complete after-sales service, designed to maximize the useful life and performance of the equipment purchased. After delivery and installation of the machinery, our technical team ensures that everything works properly by commissioning and training the customer’s operators, ensuring that they thoroughly understand the operation of the machine.
Our after-sales system includes specialized agents who will assist the customer in obtaining the necessary spare parts.
The system also provides customers with technical support during the first year, which can be extended through “maintenance packs” that offer both remote and on-site assistance from experts in our machinery.
In addition, Barberan offers its customers customized service agreements to ensure that the machines are kept in optimal condition and that the customer can get the most out of his investment.
Technical Support
Our technicians will visit you shortly to provide comprehensive support, ensuring the fastest possible return of your line to production.
- Worldwide Coverage: Our network of technicians and engineers is available to serve machine owners anywhere in the world.
- Our network of technicians and engineers is available to serve machine owners anywhere in the world. Expert engineers will evaluate your equipment to ensure its optimal condition, using advanced parameter analysis software to keep up to date with machine data and performance.
- Rapid Repair: We offer immediate solutions that minimize production downtime.
- Personalized Maintenance Plan: Tailored to the user’s needs, it includes on-site visits, software environment checks and specific work procedures for the machine operator.
Spare parts
We offer a simple and fast process for parts replacement, ensuring on-time delivery that doesn’t interrupt your workflow or take up your storage space.
- Technical Assistance: We provide expert assistance in identifying the necessary spare parts.
- Universal availability: We supply spare parts for all machines, regardless of their year of manufacture.
- Customization: We design spare parts specifically to meet your particular requirements.
Service Desk
Service Desk is a new platform oriented to the service of our customers, based on incident management and spare parts ordering, to facilitate and expedite each case in the most optimal way.
This new platform is intended to be the communication center between Barberan’s customers and its technicians, allowing all spare parts orders to be placed. It has an online incident management system as well as a direct communication system with our specialized technicians.
We focus on rapid resolution of specific technical problems and provide reactive assistance to incidents. Our team is dedicated to offering efficient solutions to ensure the continuity of your operations.
The platform can be used for all types of communication.s:
- Order spare part: If at any time during the life of the Barberan machine, it is necessary to replace any part of the machine or there is a need to replace consumables, you can contact the after-sales service and they will send the offer.
- Assistance request: if during production the line operator encounters any difficulties or has any questions about how to use a Barberan machine, he can contact the technicians and specialists through the Service Desk. They will answer or solve the problem in the most optimal time.
- After-sales service: Through this platform it is also possible to request any other after-sales service, such as a maintenance pack or to schedule a maintenance visit.
MAINTENANCE PACKAGES
Maintenance contracts
Our commitment to our customers does not end with the manufacture and sale of machinery. We offer a wide range of maintenance contracts that will help keep your machine in the best possible condition, with planned preventive actions that will reduce unexpected downtime due to wear and tear and prolong the life of your installation.
These services include scheduled on-site visits, remote support for quick diagnostics and technical consultations, software upgrades and much more.
Reliability and safety
Keeping the machine up to date and in good condition reduces the uncertainty of delivery time, allows you to work more safely and makes you a reliable supplier.
Greater efficiency
The identification and preventive replacement of worn parts, as well as keeping machine software up to date, are essential tasks to optimize energy costs and productivity.
Cost savings
The cost of an unexpected breakdown is not only economic, but also operational and even commercial when it involves delays in delivery time.
Good preventive maintenance saves unforeseen additional costs.
Updated information
Through up-to-date maintenance tasks, you are always informed about the health of your plant and can thus better plan maintenance shutdowns and spare parts purchases.
reduction of Incidents
Through preventive maintenance we are able to minimize future incidents by anticipating and avoiding them.
Improve production quality
Maximize the quality of your production by keeping every part of the installation always in the best conditions.
Remote assistance
The permanent on-demand assistance of our technicians can solve technical questions and help diagnose the cause of a breakdown.
Actualizaciones de software
Aproveche los procedimientos de software mejorados basados en la experiencia de otros usuarios de su industria para mantener su instalación actualizada.
Don’t have this service yet? Contact with us to get one of these packs
Remote support packages
Take advantage of remote support packages to get in touch with the right person at Barberan as quickly as possible.
When an unexpected problem arises or we have a question about how to proceed, we need the help of the best expert immediately.
Support includes technical consultation, problem diagnosis, software reconfiguration, training or troubleshooting. All this through remote control programs, phone calls or video calls… etc.
The service is contracted in packages of 25, 50 or 100 hours per year or unlimited hours that are consumed on demand.
Benefits:
- Priority access to an expert
- Reduced cost of administrative time
Don’t have this service yet? Contact with us to get one of these packs